Golding Capital Partners handles complaints with the care, transparency and objectivity required, and also endeavours to find the truth of the matter concerned.

Complaints can be sent to Golding Capital Partners at any time. They do not have to be made in any particular way. Golding Capital Partners has set up a central point for processing complaints, which can be contacted using the following details:

Golding Capital Partners GmbH
Beschwerdemanagement
Einsteinstraße 172
D-81677 Munich
Tel.: +49 89 419997-170
Email: beschwerden@goldingcapital.com

Complaints should contain at least the name and contact details of the complainant, a short description of the matter on which the complaint is based, as well as a brief explanation of the purpose the complaint is intended to achieve. 
 

The complainant receives a written or electronic confirmation of receipt once the complaint has been received as well as the name and contact details of the person who is responsible for processing the complaint and an expected processing time. The complainant can contact the person named throughout the entire complaints process. Golding Capital Partners has set itself the goal of answering complaints within ten working days. If, by way of exception, it is not possible to resolve the matter completely within this period, the complainant receives an interim notice giving the reasons for the delay and the expected conclusion of the investigation. If the complaint cannot be remedied, the complainant receives a written or electronic communication giving a reason why the complainant’s request cannot be satisfied.