If the complainant either does not receive a satisfactory answer or does not receive a confirmation of receipt within ten working days or does not receive an answer within a month, the complainant has the option of resubmitting the complaint to the Executive Board using the following contact details:
Golding Capital Partners GmbH
Golding Capital Partners (Luxembourg) S.à r.l.
6, avenue Marie-Thérèse
The complainant can also take the complaint to the Federal Financial Supervisory Authority (BaFin). More de-tailed information is available on the website of the German Financial Supervisory Authority: https://www.bafin.de/DE/Verbraucher/BeschwerdenAnsprechpartner/Ansprechpartner/BaFin/bafin_node.html
If the complainant has received neither a satisfactory answer nor a confirmation of receipt within a month of sending a written complaint to the Executive Board, the complainant can submit an application to the Commis-sion de Surveillance du Secteur Financier (CSSF) for an out-of-court settlement of the complaint. More detailed information is available on the website of the Luxembourg Financial Supervisory Authority: http://www.cssf.lu/de/verbraucher/kundenbeschwerden/