Private Market Insights IV/2023

Companies are regularly faced with the challenge of consolidating their success and implementing their strategic goals at the same time. In order to remain a relevant force in asset management going forward, it is vital to combine digitalisation with the human element.

In this context, target-operating models (TOM) are a proven strategy tool for analysing and drawing up a comparison of where a company is now with where it wants to be in the future.
Viewing operations from the perspective of the customer journey sharpens our sense of the topics and issues that have to be factored in to different dimensions of the process, where they may have different weightings. Because each asset class and every customer has their own specificrequirements and expectations.

Because operational excellence is about a different way of working, and an organisational willingness to try new things and experiment with alternatives. So it is only technology that makes digitalisation possible, but in the final assessment it is the human element that makes digitalisation a success – precisely because services like asset management are intangible.